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Shipping & Returns

Shipping Policy

At Dotstore, we have established a comprehensive shipping policy designed to cater to your delivery needs. For orders with a total value below INR 999, we charge a shipping fee of INR 89 for our Surface delivery service, which typically takes 5 to 7 days for arrival. If you prefer faster service, we offer an Express delivery option at a cost of INR 129, ensuring your package reaches you within 1 to 3 days.

 

For customers placing orders that exceed INR 999, we are pleased to offer free Surface delivery, allowing you to enjoy your shopping experience without additional shipping costs. However, please note that for Express delivery on these larger orders, a will apply, which ranges from INR 79 to 149, depending on the weight of the courier. We are committed to providing you with reliable and efficient shipping options to enhance your overall experience with us.

Return and Refund Policy

Welcome to the Return Section of DOTSTORE — where your satisfaction and peace of mind come first. We want you to shop confidently, knowing that our policies are designed to make your experience smooth and transparent.

Our Return & Exchange Policy is crafted to help you understand how returns and refunds work, what qualifies for them, and how you can easily contact us for assistance.

🔄 Eligibility for Returns & Exchanges

  • Returns and exchanges are accepted only within 15 days of delivery.

  • Eligible only for products that have manufacturing defects.

  • Items showing physical damage, signs of misuse, tampering, or missing accessories are not eligible for return or exchange.

  • Products must be returned in their original condition and packaging, along with all accessories, manuals, and the original invoice or proof of purchase.

💬 How to Initiate a Return or Exchange

To request a return or exchange, please contact our support team at:
📧 dotstorepatna@gmail.com

Kindly include the following details in your email:

  1. Your Order ID

  2. A clear image or video showing the defect (if applicable)

  3. Your contact number for further communication

Our customer support team will verify your claim and guide you through the return process.

💰 Refund Timeline

Once your returned product is received and inspected, you will be notified about the status of your refund.

  • Minimum Refund Processing Time: 5 to 7 business days

  • Maximum Refund Processing Time: 15 business days

  • Refunds are issued only to the original payment method used during the purchase.

  • The actual time for the refund to reflect in your account may vary depending on your bank or payment provider.

⚙️ Refund Terms & Conditions

  1. Refunds are approved only after quality inspection of the returned product.

  2. Products found free of manufacturing defects will be shipped back to the customer, and no refund will be issued.

  3. Shipping or delivery charges (if applicable) are non-refundable.

  4. In case of an exchange, the replacement will be dispatched once the returned item passes inspection.

  5. DOTSTORE reserves the right to decline returns if the item is not in its original condition or has missing parts.

  6. Policy terms are subject to change without prior notice to ensure compliance with company or legal standards.

🤝 Our Commitment

Your trust means everything to us. At DOTSTORE, we are committed to providing high-quality products and reliable after-sale support. Should you face any issue, our team is always ready to help ensure your experience remains hassle-free.

For any queries, please write to us at:
📧 dotstorepatna@gmail.com

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